cANCELLATION POLICY
- When you make a booking with us, you are reserving a time with us that is no longer available to other customers. A booked appointment also precludes our ability to do any other work in that timeframe, so last-minute cancellations can severely impact our ability to run a profitable business.
- We appreciate that you give as much notice as possible regarding cancellations, rescheduling, or conditions that may affect our ability to provide you our services.
CANCELLATION FEES
- We understand unforeseen circumstances happen and you may need to cancel or move an appointment. We ask that you give at least 24 hours' notice so we can adjust our schedule to accommodate other clients.
- If you are unwell with a contagious illness, please contact us ASAP to reschedule your appointment promptly. (Cancellation policy will still apply if under 24hrs).
LATE RESCEDULING OR CANCELLATIONS (less than 24 hours)
- As a courtesy to our staff and other clients, we require a minimum of 24hours notice to cancel or change your appointment.
- Failure to do so or missing your appointment time will incur a $40 last-minute cancellation/no-show penalty fee which will be charged to your account. Please note that no further bookings will be processed at this time.
LATE CANCELLATIONS (- 6hrs) / NO SHOWS
- If you cancel less than 6 hours before your scheduled appointment or you do not show up for a scheduled appointment you will be charged a fee equivalent to 50% of your booked service.
- After a “no show” you will not be able to book an appointment unless a full payment is done at time of booking. Absolutely no refunds.
rEFUNDS
- No refundS for any goods sold or service provided.
- Please book the appropriate service you desire and discuss your preferred lash look with your technician prior to your treatment. You can look at our service list/portfolio before finalising your booking.
- Once the chosen treatment has started there is no changing of style or services.
- Please note that first-time clients may want to see and try to find their best lash service and style match. You can advise your technician of any changes you want to do on the next refill appointment.